I was in today to get a door hinge for my ram and was helped out by Rodney. He went above and beyond in patiently answering my questions and assisting me in getting what I needed. This kind of customer service is getting more rare by the day and I wanted you to know most of us still appreciate it.
Best auto dismantled yard with the best service ever, where owners and employees care for all customers and treated them with respect and care about all customers and their business around.
As a wholesale parts purchaser, customer service is nice and all, but what really matters is fast delivery times, and accuracy. B&R is at the top of the game when it comes to both! I love my rep, and I swear he must live there! He is always available to take my order, and regularly catches Grade B parts before they are shipped. He is always looking out for my best interests - to the point I'm beginning to think I'm his only customer. Best prices on the market. Friendly drivers. Good staff. Highly recommend B&R for all your recycled part needs.
Needed a part for my truck I called these guys and spoke with the manager there..luckily for me they had the part I needed and I got a great deal on it... Was told it would be delivered within the next two or three days being the part was still attached to the vehicle it was being pulled off of and to my surprise it was delivered to the shop the next day... Super awesome experience with them I recommend them to anyone... and thanks to B&R I am now back on the road.
I use B&R for all my pickup truck parts needs! There are clean & rust free parts and they ship them wrapped up, ship on a pallet depending the size of that part. Give them a call next time you need something for any year, make & model! You'll be glad you did.
Bought a used engine from B&R. Invoice said it had been dropped and a sensor was broken as well as the water pump mount. Come to find out, the block had a hairline fracture in it. Called B&R on a Wednesday and they had another engine sent over by Thursday morning.. No questions asked... Great customer service and got the engine to me much sooner than expected. I'll use them in the future and be sure to recommend them to others.
My rep at B&R is absolutely fantastic. Great staff, Great selection. Usually has what I'm looking for, if not, then they will help me try to find it. B&R is always my first call for used parts. In the auto industry it's always a challenge finding quality used parts for decent pricing.
I was working with Kalvin in Eugene, trying to get a turbo for my 6.0 diesel and he came through with a good priced low mileage one and had one sent to me in Boise Idaho within two days time. Excellent communication, great product and he helped along the entire way. Even though I am 500 miles away I will still use B & R for any car part I need.
I have a 1995 Mitsubishi gsx seems this particular vehicle is very difficult to get the correct parts for. I sent this email message to the guys at B&R this tmorning after I received my transfer-case. I just wanted to say, Thank You! You guys for your excellent service! And for really knowing what you are doing. And that I really mean. Because I have gone to my local auto parts dealer given them all the correct information about a particular vehicle and they still get it wrong some how. Your over a thousand miles away and never actually spoke to anyone and you have gotten it right every time. And on a vehicle that seems to be easily confused with similar vehicles. Again thank you for a frustration free transaction! Which maybe it's just me but it seems that's not so easy to come by these days. Thanks so much,
I have bought a couple of low mileage engines from you guys without any issues, although I did buy a rebuilt transmission from them and instead got a blown up core with no 5th or reverse once, but they shipped out a replacement immediately, and made it right!
Made an online purchase with these folks, super professional came packaged with special care and now my baby runs better then ever, keep up the fantastic work and thank you again.
B&R, best in class. I needed a part that I couldn't find in my local area, so I reached out on the 'interwebs'. B&R came to the rescue with a professional and helpful staff. They were very prompt in getting me the part to me in just a couple of days. I couldn't be happier to be back on the road and it's all thanks to B&R.
Thank you for your great service and great part. You get our five-star rating.
I bought an engine from you guys a few weeks ago for my broken GTI. It arrived, it's in and my car is running again!! I can't thank you enough!
Best used auto parts website. Great people to deal with.
I will be back to find more parts I need. Great people!
You guys have always had excellent prices and quality parts. Keep up the good service. Awesome operation you guys have.
Awesome Customer Service! Thank you so much for the part to my 2000 Buick!
Great place to find parts. I found a color matching fiberglass bed cover for my Ram pickup. It came off a similar Ram with front end damage. I paid $350 saving myself approx $1000 over a new one.
These guys gave us fast, efficient service. I really think they do a great job!
Thanks guys. Jeremy and Brian. This is Pedro from Puerto Rico. I just bought a transmission for my Ford Freestyle 2005...It was an incredible experience to deal with people so far away and get a wonderful deal and confiability. I'm very please with the response time, sound decision to get the transmission to Jacksonville to be transported to Puerto Rico via Crowley. The whole transportation from Portland, OR to Puerto Rico for less than $200 bucks. That's something.
Reviews from Yelp!
I've been a customer of B&R for years!! they can find almost anything that I need...their inventory is top notch...I buy broken down cars online and fix them up and I'm always satisfied with the parts and service. If there's been an issue they've ALWAYS take care of me and replace the part as it has warranty. This place can do no wrong in my eyes. always about 80% cheaper than new at the dealer. They are a service that we can't live without. I love this place and you should too.
Ordered a used master power switch for a 2002 Volvo. The first one didn't work, but they sent a second one free of charge. I got the car fixed. Prices were downright cheap. Customer service (Ashley) was very friendly and helpful and made the order fulfillment (2x) very simple. The unit is working in the car again. They have a great website where you can search and view pictures of the available parts. I will go to these guys any time I need a used auto part that reasonably can be shipped to me in Chicago.
Comprehensive database and great customer service.
I love the quality of service that B & R Auto Wrecking provides. I can always find good, salvaged machine & auto parts here. And they do a great job of keeping drivers safe on the road. If you ever need to end your relationship with your current car, you can bring it in here.
I am a Parts Manager for a Body Shop Giant in the Pacific northwest. We deal about 15,000-20,000 in parts purchases for a countless number of repairs every month. The amount of special care and handling that my Sales Representative, JUSTIN HOPKINS provides is beyond exceptional. He has always been on point with resupplied parts, insurance quality problems, ETA for parts, and many other very important things that make out repairs better. I would recommend B&R to anyone serious in the automotive industry for great customer satisfaction. They are a family owned business and from what the hard working team provides from the field, I can be confident that they will continue to provide us with great communication and service for many years to come. Thanks Justin!
Awesome helpful! As a good Samaritan, I accidentally broke my right side mirror a long ways from home. The guy I helped led me here and although I was unable to find my part in the regular cars, Travis with approval from his boss, led me to the VIP car section and we found my mirror - in perfect condition and sitting on the seat!
Best customer service experience ever. I went in looking for a part for my car and the guys at the counter asked me questions about my car and ended up getting me the part I actually needed to fix it. Saved me time and tons of money by getting me the part I needed the first time instead of knowingly selling me something I don't need and having to come back again to get the part I did need.
I was stranded on Saturday, on my way to the airport gotta flat tire, realized my spare had a hole in the sidewall too...arrrrg. The weekend crew was leaving the parking lot, a young guy named Dustin asked if he could help me, actually unlocked the place and grabbed me a spare! I made my flight...thanks to them. Great service.
Getting good customer service at a salvage yard is probably not what too many people would expect. However, that is exactly what I received.
My favorite auto yard in all the world. Rebuilt the front end of my Mustang on less than half what other yards were charging. They always seem to have some of the rarer stuff too, for my BMW or my Galaxie 500, parts you just can't find except off another old ford or worse European import. So...Go HERE!!! They are what junkyards are all about.
I really like this place because they have had the car part I need almost every time I've called, which I think has been like 4. I have an older Lexus LS400...They are always really friendly and helpful on the phone and their prices are great...I'd hit 'em up.
Reviews from YellowPages
Outstanding service and pricing . When I am in need of any part, I try here first. Harvey has been patient with me and exceptionally helpful in locating quality used parts, even if he did not have the part in stock he steered me to a supplier that would. Being in a small N. Ca. town without many resources, I really appreciate this resource.
These guys are very helpful...They are computerized and even have pictures of the wrecked vehicles...They always seem to be able to find my part and save me money. Thanks for the professionalism.
I was very impressed with the professionalism of the staff in helping me and the way they handled a Very Difficult customer.
I was having a huge problem tracking down an IAC valve for an Integra and not having any luck. Jeff at the Eugene location was amazing at not only helping find it but also gave me an awesome deal. Went above and beyond what he had to help. Thank you very much. I would recommend everyone to these guys. It's the first place I call.
Reviews from CitySearch
I came in for a starter. Art was my salesman. He didn't like the way the first one looked. Made his guys pull another while I waited. After looking over the 2nd one, he gave me a 6-month warranty FREE, just for the inconvenience of waiting. Gave my daughter a quarter for the candy machine, and offered my wife and I some coffee. We'll come back.
Reviews from AARP
I order all my used parts from here, I never have any trouble. I'm not just giving B&R 5 stars but I'm giving Smitty 5 stars for taking care of all our needs here at the body shop. B&R is always my first call and they will beat or match any price out there for good clean parts. Keep up the good work guys.
Great place to buy used parts. They shipped the part out to me quickly and can't beat their prices!